Make sure you’re using the correct email and password. Try resetting your password using the “Forgot Password?” option. Ensure you have a stable internet connection. If the issue continues, please contact our support team.
Force close the app and reopen it.
Make sure you’ve updated to the latest version of the app.
Restart your device.
Uninstall and reinstall the app.
Still not working? Let us know the device and OS version you’re using.
Visit the App Store (iOS) or Google Play Store (Android).
Search for our app and tap “Update” if available.
We recommend turning on auto-updates to stay current.
Confirm the app has permission to access your photos/files. File size may be too large — try reducing it. Check your internet connection. Update to the latest version of the app.
Tap “Forgot Password?” on the login screen. Enter your registered email to receive a reset link. Follow the instructions in the email to set a new password.
Go to the Help or Support section in the app. Tap “Report a Problem” and provide as much detail as possible. You can also email us at contact@rawtalent.com.au.
